Our customer service team is the frontline support for ICN Victoria’s VMC platform, providing practical help. Every year, the team triages and responds to more than 20,000 enquiries ensuring users get to the right information or specialist support quickly.
Expert knowledge
The team possess policy knowledge, providing accurate and up to date information and guidance on regulatory requirements, helping you to navigate the VMC platform and meet policy targets.
Quick and effective support
The team provides prompt assistance with account access, technical issues, and how to use the VMC. They focus on resolving issues efficiently so you can stay focused on delivering your project or running your business.